Is Carvana Legit? Watch Out When Buying and Selling Vehicles Online

We are often asked is Carvana a legit business? Does Carvana offer fair prices on used vehicles they are willing to buy? Let’s examine why buying and selling used vehicles with Carvana is not all that it may seem.

Online car buying is commonly misconstrued as a fairly new concept that only came about in the past year or two. In reality, it has been offered by Carvana for over a decade, but didn’t truly catch on until the start of the Covid 19 pandemic. However, after a massive influx of consumers buying used vehicles from Carvana over the past 2 years, the reviews are in and it turns out, online used car buying isn’t the best way to go. At least not with Carvana.

It may seem much more convenient to buy a car online, but not everyone thinks online used car buying is the best way to purchase a vehicle. Many Carvana customers have reported having vehicles arrive with damage that was either present at the time they ordered it, but was not disclosed to them, or damage that occurred during transportation. Some consumers have stated that the vehicle they ordered never arrived, even after they had already begun making payments on it. While others claimed to have received a completely different vehicle from what they even ordered. It turns out that buying used cars the old-fashioned way is still the best way. What you see is what you get, so if you can’t physically see it before paying for it, how do you really know what you’re getting? You don’t.

Online Car Buyer Carvana Lays off Thousands of Employees

It’s no secret that Carvana took off in the online car buying community when it was first introduced, but since their recent uptake in sales over the past few years, their sales have actually now begun to go south. This is due in part to inconsistent customer service, unreliable online purchase experiences, and the cost of inflation due to the last 2 years of Covid 19 restricting their buying and selling power. As a result, they decided to lay off approximately 2,500 employees to help “better align staffing and expense levels with sales volumes”. It’s so bad in fact that even some executives are going without any pay for the remainder of 2022 to help provide the employees who’ve lost their jobs with severance payouts.

Carvana Buys Vehicle Wholesaler Adesa US as Last-Ditch Effort to Boost Sales

It’s no secret that Carvana’s sales have dropped considerably in the past year, and in fact, the company saw its first major decline in sales this April. However, it’s also no secret that after laying off thousands of employees, they publicly purchased the Adesa US vehicle wholesaler company for a whopping 2.2 billion dollars. Adesa is a US based vehicle auction that operates 56 different auctions across the United States and Carvana made the move to try to reduce purchase costs to hopefully promote an uptake in sales.

Unfortunately, their purchase of this multibillion-dollar auction company won’t do things like improve their online customer car buying experience, step up their customer service levels, or reduce costs to the consumer by selling more affordable cars. Carvana’s goal with this major purchase was to reduce their costs, not their customers, which is just one more misstep in the way they do business.

That’s why if you want to buy or sell a used car, you’re better to do it with a local used car buyer like Cash For Cars BC. We offer the best customer service in the industry, we give our customers fair offers for their used vehicles and explain what they are getting and why, we come to you, and NOBODY pays more!

Cash For Cars BC is the #1 Used Car Buyer in the Lower Mainland

Since 1998, we’ve been the leader in the used car buying industry. Over the past few years, there have been many changes to the used car buying market due to things like inflation, interest rates, manufacturing slow-downs, etc. But even with all the variables making it difficult to buy and sell cars, we have still maintained our place as #1, and are still paying the most cash for cars in the industry. How? By treating our customers like more than they are just a number, and by building strong relationships with other local businesses like our friends at Carter Honda who also believe in going above and beyond for their customers too. That’s why they sell many of their trade-in vehicles to us, because even they know that we do business right, and that NOBODY pays more than Cash For Cars BC.

Contact Us Today to Get a Free Used Car Estimate

We are not a dealership, so there is absolutely no sales pressure of any kind when you are selling a car to us. All we want to do is get you the most cash for your current ride, so that you can get yourself into a new one (if that’s your plan). And because we don’t have huge overhead like most dealerships, we can always offer much more for used vehicles than any dealership can. You’ve got nothing to lose, and money to gain. Call us today to get your free estimate. We operate 7 days a week, we come to you, and NOBODY pays more cash for cars than we do!